Frequently Asked Questions

To reschedule your tickets, please contact our box office.

Dates and tickets are subject to availability. Requests must be made a minimum of 24 hours prior to your scheduled attendance time.

Please note that fees may apply.

Please contact our box office to upgrade your tickets before arrival.

Unfortunately, we cannot downgrade tickets, and we don’t know why you would want to!

Changes of names are not required for entry. The name on the ticket(s) in your order is that of the person who made the purchase and that information suffices for our customer records. The tickets are not checked against ID at the venue and therefore, anyone who has access to the tickets can use them.

If you have purchased tickets to Playing Shylock directly through our website, but have not yet received your tickets, please contact the Box Office.

Please check your spam/junk folder before contacting the box office.

Should you have purchased tickets for our show from any other site other than those listed below, please contact our box office for verification.

Authorized Ticket Partners To Playing Shylock:

  • tfana.org

Ticket prices start at $79.99. Please check the event calendar to see all available tickets, dates and times.

All tickets are subject to applicable taxes and fees. Ticket prices are subject to change. There are no refunds or exchanges. Upgrades can be done in advance or in person at the box office.

We encourage you to leave valuables, large bags, and other personal belongings at home. For the safety of our visitors and the collection, all bags entering or leaving the show, including purses, are subject to inspection.

Backpacks and duffle bags are not permitted in the show.

 

Prohibited

  • Backpacks, luggage, and duffle bags
  • Paints and aerosols
  • Indelible markers
  • Weapons of any type
  • Outside food and beverages (including alcohol)
  • Food of any type is not permitted in the gallery
  • Any item deemed by security or venue management to be inappropriate
  • Bikes, helmets, skateboards, Heelys, rollerblades, and non-mobility aid scooters are not permitted
  • Camping chairs
  • Tripods

 

Permissible

  • Walkers, mobility scooters, and other mobility aids
  • Strollers
  • Cameras (still/video)
  • Service animals – for non-traditional service animals before your visit

 

Prohibited items will not be stored by venue management or on-site.

Playing Shylock reserves the right to amend the above restrictions without notice. If you are unsure about an item you are bringing with you, please  contact our box office for more information.

Venue

Access for wheelchair users and individuals with limited mobility is available on all floors of Polonsky Shakespeare Center. When ordering tickets, please let us know if you or someone in your party uses a wheelchair or has limited mobility so that we can ensure that your seats meet your accessibility needs. For questions about accessible seating, please email tickets@TFANA.org or call 646-553-3880 (Box Office hours are Monday–Saturday, 1PM-7PM)

Assistive Listening Devices that transmit sound via headsets are available for all performances. For an Assistive Listening Device, please visit the box office before entering the mainstage theatre.

Bathrooms

Gender diversity is welcome at Theatre for a New Audience. All are welcome to use the restroom that best fits their identity. In addition to men’s and women’s restrooms on the first floor, there is a gender-neutral single-stall private restroom on the mezzanine level (third floor).

The lobby will open one hour in advance of show time, the theatre will open 30 minutes before show time.

Late comers will be permitted at the discretion of Management.

Location

The theater is located at 262 Ashland Place – Brooklyn, NY 11217

Parking

The nearest parking lot is located at 66 Rockwell Pl. (off of Fulton St.).

Public Transportation

Polonsky Shakespeare Center is located near all major subway lines, a variety of bus lines, and the LIRR.

 

Subway: Take the 2, 3, 4, or 5 to Nevins Street; B, D, N, Q, or R trains to Atlantic Avenue-Barclays Center; the C to Lafayette Avenue; or the G to Fulton Street. Please check the MTA website for service changes.

 

From Nevins Street Train Station: Head northwest on Flatbush Ave. Turn right onto Fulton St. Turn right onto Ashland Pl. Polonsky Shakespeare Center will be on the right.

From Atlantic Avenue-Barclays Center Subway Station: When exiting the station, follow exit signs marked “BAM/LIRR”. Walk through the LIRR station to exit at the intersection of Flatbush Ave., Hanson Pl., & Ashland Pl. Walk north on Ashland Pl. for 1.5 blocks, and Polonsky Shakespeare Center will be on your left.

Bus: The B25, B26, B41, B45, B52, B63, and B67 buses all stop within a few blocks of our theatre.

LIRR: The Long Island Rail Road stops at Atlantic Terminal, which is located two blocks away from our theatre.

Citi Bike: The nearest Citi Bike station is located at the corner of Fulton Street and Rockwell Place.

Driving

If you are driving, please allow additional time for traffic and parking, especially on evenings that coincide with events at the Barclays Center.

 

From Downtown Manhattan or FDR Drive: Take the Brooklyn Bridge. Turn left on Tillary St. Turn right on Flatbush Ave. Turn left on Fulton St. Take the second right onto Ashland Pl. Theatre for a New Audience will be on your right.

 

From Manhattan’s West Side: Take the West Side Highway to Canal St. Exit left onto Canal St, which feeds directly into the Manhattan Bridge. Across the bridge, continue straight onto Flatbush Ave. Turn left on Fulton St. Take the second right onto Ashland Pl. Theatre for a New Audience will be on your right.

 

From the BQE (East or West): Exit at Tillary St. At the second light, turn left onto Flatbush Ave. Turn left on Fulton St. Take the second right onto Ashland Place. Theatre for a New Audience will be on your right.